Director of Social Enterprise
Southampton University Students UnionEmployer of the Week
Location: Southampton with flexibility for some home working (anticipate at least 2 days per week on site).
Working hours: As required to fulfil requirements of the role, but not expected to be excessive; standard hours are 35 per week; some evening and weekend working will be required.
Salary: Circa £55K.
Annual Leave: 44 days (including statutory and customary days).
Pension: Defined contributory scheme with 10% employer contribution.
Responsible to: Chief Executive Officer
Responsible for: Head of Food and Beverage; Head of Retail; Business Development Manager
Functional level: Senior Leadership Team
Key relationships: Other members of Senior Leadership Team; Sabbatical Officers; University Estates and Facilities Managers; Members of the Board of Trustees
1. To support implementation of the Union’s Strategic Plan and develop and implement the Social Enterprise Strategy.
2. To lead development of the Union’s social enterprises, delivering high quality member-focussed services, characterised by an exceptional customer experience with significant member engagement opportunities.
3. To be responsible for all aspects of the financial and operational performance of the Social Enterprise Directorate, leading a high-performing and engaged staff team and ensuring compliance with regulation, legislation, and sector best practice.
To support implementation of the Union’s Strategic Plan and develop and implement the Social Enterprise Strategy.
• To ensure managers have clear strategies for the performance of their outlets and a clear understanding of the part they play in delivering strategies, plans, and targets.
• To ensure all operations function in line with our values, and to lead development of our commercial approach to safety, sustainability, accessibility, equality, diversity, and inclusion.
• To undertake research and feasibility studies and develop new sustainable social enterprises for the Union, which generate income and contribute to the wider aims of the organisation.
• To be digitally innovative in the approach to developing commercial activity.
• To engage with the membership and create time for their input into the operation of our services.
• To support the elected officers with their goals and aspirations to impact on our services.
To lead development of the Union’s social enterprises, delivering high quality member-focussed services, characterised by an exceptional customer experience with significant member engagement opportunities.
• To ensure that insight and student feedback are used to develop the Union’s services.
• To ensure delivery of an outstanding customer experience across all services.
• To work collaboratively with other teams across the Union to deliver a positive experience.
• To lead a learning and development culture, which supports staff to grow and develop their skills and creates a positive and supportive working environment.
• To innovate, draw on best practice in our sector and develop appropriate networks to remain up to date with current thinking and developments.
• To ensure that engagement with the Union’s clubs and societies is prioritised, particularly in our bars.
To be responsible for all aspects of the financial and operational performance of the Social Enterprise Directorate, leading a high-performing and engaged staff team and ensuring compliance with regulation, legislation, and sector best practice.
• To develop strong relationships with stakeholders within the University, Police, Fire, Licensing and Environmental Health.
• To have lead responsibility for health and safety management across the Directorate, ensuring appropriate policies and legislation are adhered to.
• To ensure operational best practice and a robust system of performance review and business planning is implemented and adhered to.
• To support and coach managers in achievement of their targets and to develop a positive culture across the directorate.
• To ensure the day-to-day operation of services is properly managed, that policies, procedures and systems are adhered to and targets met.
To contribute to the overall effectiveness of the Union
• To manage staff to achieve their potential, in line with policies and procedures covering the full range of staff management issues, including recruitment, induction and probation, personal development, performance management, and absence management.
• To oversee, via delegated budget holders, the budgets for Retail, Bars, Catering, Events, and Business Development; total turnover amounts to circa £5million.
• To maintain financial controls and systems and ensure budgets are managed effectively, in accordance with the Union’s financial procedures.
• To ensure best value for money is obtained and to be accountable for the security of all resources, including stock and cash, across the Directorate.
• To ensure mutually beneficial relationships with suppliers and oversee Directorate contracts.
• To play a full and active role on the Senior Leadership Team, including undertaking Union-wide activities and fostering collaborative working between directorates and departments.
• To complete other duties as may be reasonably prescribed by the Union, appropriate to the grade and responsibilities of the post.
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