Job Title:
Customer Hub Support
Location of the job:
Cardiff
Employer:
Natural Resources Wales
Salary:
30,008 - £32,107
Last day to apply:
26 April 2026
Role Summary
- Help people by answering their questions.
- Be the first person customers talk to.
- Give clear information and help with simple tasks like applications and payments.
- Work to make sure customers have a good experience.
Key Tasks
- Answer questions from the public.
- Explain things in a simple way.
- Help with straightforward transactions.
- Work with other teams and partners to share information.
- Make sure customers get correct and timely answers.
Skills And Experience
- Enjoy working with people.
- Be organised and able to adapt to changes.
- Good communication skills.
- Want to be part of a helpful and friendly team.
Pay And Hours
- Hours and pay details will be given during the application process.
Location And Workplace
- Work from the office in Cardiff.
- Hybrid working pattern offered (some work from home).
- Work with friendly and supportive colleagues.
How To Apply
- For questions, email Stephen Badman at stephen.badman@cyfoethnaturiolcymru.gov.uk
- Interviews will be done on Microsoft Teams (online video calls).
- Applicants must pass a Disclosure and Barring Service (DBS) check.
- Appointments usually happen within 4 to 8 weeks after the closing date.
Checklist For Applicants
- Do you like helping people?
- Are you organised and able to follow instructions?
- Can you communicate clearly?
- Are you happy to work in Cardiff and sometimes from home?
- Are you ready to have a DBS safety check?
How to apply for this job?