Job Title:
Customer Hub Officer
Location of the job:
Cardiff
Employer:
Natural Resources Wales
Salary:
£33,755 - £36,693
Last day to apply:
26 April 2026
Role Summary
- Work for Natural Resources Wales (NRW).
- Help people get information and answers.
- Support customers, partners, and the public.
- Be part of a friendly and helpful team.
Key Tasks
- Answer detailed and difficult questions.
- Work with team members to find correct information.
- Share ideas to improve service and digital systems.
- Help provide a good customer experience every day.
Skills And Experience
- Good at solving problems.
- Clear communication with many people.
- Able to work well in a team.
- Interested in improving customer service.
Pay And Hours
- Flexible working hours are available.
- You will be based at an NRW office.
- You can have a hybrid work pattern (office and home).
- Meetings and training will be planned in advance.
Location And Workplace
- You will work from an NRW office in Wales.
- You can sometimes work from home.
- The team works together across different offices.
How To Apply
- Send your application before the closing date.
- You can ask questions by emailing Stephen Badman at stephen.badman@cyfoethnaturiolcymru.gov.uk.
- Interviews will happen on Microsoft Teams.
- You will need to pass a DBS check (a background check).
- Appointments happen 4 to 8 weeks after the closing date.
Checklist For Applicants
- Can you solve problems and communicate well?
- Are you happy to work in a friendly team?
- Can you work flexibly between home and office?
- Do you understand you need a background check?
- Are you ready for an online interview?
How to apply for this job?