Job Title:
Customer Service Advisor
Location of the job:
England
Employer:
Radius
Salary:
up to GBP 26,000 - yearly
Last day to apply:
23 August 2026
Role Summary
- You will help customers with questions about our telematics products.
- Telematics means using technology to track vehicles and devices.
- You will answer calls, emails, and chats from customers.
- Your job is to solve problems and make customers happy.
Key Tasks
- Answer customer questions by phone, email, or chat.
- Listen carefully and help solve their problems.
- Fix simple technical issues quickly.
- Explain how telematics products work and their benefits.
- Work with other teams to fix harder problems.
- Keep good notes on customer contacts.
- Pass on big problems to the right people and check they get fixed.
- Learn about new telematics technology.
- Suggest ways to make customer service better.
Skills And Experience
- Experience helping customers, ideally in telematics or cars.
- Good at explaining technical things clearly.
- Comfortable handling calls, emails, and web chats.
- Good at solving problems and thinking clearly.
- Friendly and able to build good relationships.
- Organised, able to do several tasks at once.
- Works well in a fast busy place.
- Knows how to use Microsoft Office programs.
- Writes good English.
Pay And Hours
- Full-time work.
- Competitive pay and benefits.
- 25 days holiday plus bank holidays.
- Pension plan and life insurance.
- Other benefits like fuel cards and health support.
Location And Workplace
- Work in a modern office in Crewe.
- You will be part of a friendly and supportive team.
How To Apply
- Apply online if you want this job.
- Contact the talent team if you want to ask questions.
- Radius welcomes people of all backgrounds.
- Let us know if you need help during the application.
Checklist For Applicants
- Do you like helping customers?
- Can you explain how things work simply?
- Are you okay using phone, email and chat?
- Do you want to work full time in Crewe?
- Are you happy to apply online or ask questions if unsure?
How to apply for this job?