Job Title:
Application Support Engineer
Location of the job:
Flexible
Employer:
Natural Resources Wales
Salary:
£37,594 - £41,428
Last day to apply:
29 November 2026
Role Summary
- You will work as an Application Support Engineer at Natural Resources Wales (NRW).
- NRW protects the environment and communities in Wales.
- You will help keep important computer programs working well.
- You will work with a friendly team and learn new skills.
Key Tasks
- Support and fix computer applications that help with environment work.
- Work with other people to solve technical problems.
- Follow agreed times to fix problems (called Service Level Agreements or SLAs).
- Help keep applications updated and document any changes or issues.
- Work shifts between 8 am and 6 pm and sometimes work outside these hours.
Skills And Experience
- It is good to have experience with Customer Relationship Management (CRM) systems.
- You should be ready to learn and work with experienced engineers.
- You need to be able to work well with others and solve problems.
Pay And Hours
- You will work flexible hours between 8 am and 6 pm.
- You will join a shift rota and sometimes work extra hours.
- NRW supports flexible working hours and hybrid work (partly at home, partly in the office).
Location And Workplace
- You will be based at the NRW office nearest to your home.
- You will have a hybrid work pattern agreed with your manager.
- Face-to-face meetings or training will be planned in advance.
How To Apply
- Contact Andrew Lightfoot for questions at andrew.lightfoot@cyfoethnaturiolcymru.gov.uk.
- Interviews will be held online using Microsoft Teams.
- You will need to pass a Disclosure and Barring Service (DBS) check.
- You will hear about the appointment 4 to 8 weeks after applying.
- Do you want to work for Natural Resources Wales helping the environment?
- Are you ready to work flexible hours and shifts?
- Do you have or want to learn skills in application support?
- Are you able to pass a DBS safety check?
- Have you contacted Andrew Lightfoot if you have questions?
How to apply for this job?