Customer Hub Officer

Join us and help make a meaningful difference to people and communities across Wales. As part of our Customer Management team, you will be at the centre of how Natural Resources Wales supports the public, partners and stakeholders. This role is an opportunity to help people find the information they need, respond to complex enquiries and contribute to the ongoing improvement of our customer services and digital systems.

You will be joining a supportive and welcoming team that works collaboratively across the organisation. No two days are the same. You may be helping customers with detailed requests, working with colleagues to gather accurate and timely information, or sharing ideas that help us improve the way we work. The team operates flexibly, with opportunities to work from different NRW offices and build valuable networks across the organisation.

If you enjoy solving problems, communicating clearly with a wide range of people and providing a high-quality customer experience, this role offers an excellent opportunity to develop your skills in a dynamic public service environment.

As an organisation we support flexible working. You will be contracted to the NRW office at the above location and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance.

To make an informal enquiry about this role, please contact Stephen Badman at stephen.badman@cyfoethnaturiolcymru.gov.uk  

Interviews will take place through Microsoft Teams.

Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date.