General Manager

Set along the North Norfolk coast, surrounded by open skies and salt marshes, Titchwell Manor is a place where guests come to slow down, settle in, and feel genuinely looked after. A hotel, bar, terrace and restaurant with a strong food identity and relaxed confidence, it blends premium standards with warmth and personality.

This is not a formal country house. Nor is it simply a restaurant with rooms. Titchwell is a home from home for guests who value exceptional food, thoughtful wine, and intuitive service - delivered without fuss, but with care and precision. It is also a place where people gather - for weddings, milestone celebrations, private dinners and special events - moments that deserve both seamless organisation and heartfelt hospitality.

We are looking for a General Manager who understands that balance. Someone who can set high standards while keeping the atmosphere welcoming. A natural host. A visible leader. Someone who takes pride in both the polish and the personality of a place.

With food and drink at the heart of the experience, this role requires real passion for hospitality - from a well curated wine list to the rhythm of service, from the ambience of a dining room to the orchestration of a wedding day.

• Lead and inspire FOH and BOH teams
• Work closely with the Head Chef to maintain a destination food and beverage offering
• Champion a premium yet relaxed guest experience across dining, rooms, bar and private events.
• Oversee weddings, gatherings and special occasions with professionalism and care
• Set and maintain service standards that feel intuitive, not scripted
• Oversee commercial performance, room revenue, stock management and cost control.
• Build, develop and retain a high performing team culture
• Act as host and figurehead - present, engaged and proud

Chestnut is a growing group of distinctive pubs, hotels and inns across East Anglia. We support our General Managers with autonomy, clarity and strong operational backing - giving you the trust and tools to lead your business.

Titchwell Manor has established an excellent reputation both locally and further afield but still offers the opportunity to continue elevating its food, wine and guest experience under the right leadership.

• Performance-based bonus scheme
• Tronc earnings
• 50% food discount across all Chestnut venues
• Overnight stays from £75
• Family & Friends discounts
• Employee Assistance Programme (EAP)
• Refer a Friend bonus
• High street and lifestyle discounts
• Free meal on duty
• Wagestream access
• Accredited development and training pathways

You are:

• A confident and visible leader with experience in premium hospitality
• Passionate about food, wine and delivering exceptional but unpretentious service
• Commercially astute without losing sight of guest experience
• Calm under pressure and proud of the details
• Motivated to create a workplace culture where people feel valued and inspired