Customer Service Representative - Part Time 6 Month FTC
Red Recruitment is hiring a Customer Service Representative for our client, an award-winning financial services company based in Brighton.
This is a Fixed Term Contract Role
You`ll be the first point of contact for customers, helping them navigate their concerns, servicing their accounts, and delivering fair, effective outcomes. Every call is a chance to make a difference.
Benefits and Package for a Customer Service Representative:
- Salary: £14,014.67
- Hours: Mon-Fri 10.30pm - 2.30pm
- Location: Brighton
- 25 days annual leave plus bank holidays
- Opportunities to grow your career
- Enhanced maternity, paternity and adoption leave
- Up to 3 paid days a year to volunteer at a charity of your choice
- Medical cash plan
Key Responsibilities of a Customer Service Representative:
- Handling inbound calls across a range of products
- Putting customers first and using sound judgement to find the best solutions
- Owning queries from start to finish
- Spotting opportunities to improve how they work
- Collaborating with the wider Customer Services team
Key Skills and Experience of a Customer Service Representative:
- A customer-first mindset and creative problem-solving skills
- Excellent communication and attention to detail
- Strong interpersonal skills and the ability to work independently
- Familiarity with Office 2010, Outlook, and FCA/PRA frameworks
- Previous experience in delivering exceptional customer service
If you are interested in this position and have the relevant skills and experience required, please apply now!
Red Recruitment (Agency)
