Customer Hub Support

Are you passionate about helping people and delivering great customer service? Join our Customer Hub's Enquiries Team, where you’ll play an important role in supporting the public and ensuring everyone who contacts us has a positive experience.

As a key member of the team, you’ll be the first point of contact for a wide range of enquiries. You’ll help customers by providing clear information, guiding them through processes, and handling straightforward transactions such as applications and payments. Your work will make a real difference to how people experience our organisation and the services we provide.

You’ll be based at our Cardiff office (with hybrid working pattern offered) working closely with friendly colleagues in a supportive and collaborative environment. The role sits within our Customer, Communication and Commercial directorate and reports to the Team Leader for Customer Hub. You’ll also work with teams across the organisation and external partners, helping to keep information flowing smoothly and ensuring our customers receive timely, accurate responses.

If you enjoy working with people, are organised and adaptable, and want to be part of a team that prides itself on excellent customer care, we’d love to hear from you. This is a great opportunity to build your skills, contribute to meaningful work, and grow within a team that’s committed to continuous improvement and high standards of service.

To make an informal enquiry about this role, please contact Stephen Badman at stephen.badman@cyfoethnaturiolcymru.gov.uk  

Interviews will take place through Microsoft Teams

Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date.